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1. Parties and Definitions

These Terms of Use ("Agreement") govern the terms and conditions applicable to access to and use of the Convord platform ("Platform") between Fatih Öztürk (Convord.com, "Convord", "Company", "We") and the natural or legal person using the Platform ("User", "You").

Service Provider	Fatih Öztürk
Trade Name	Convord.com
Address	Şeyhmüftü Mahallesi, Çarıkçılar Çarşısı Sokak No:2 İç Kapı No:2, Mustafakemalpaşa/Bursa
Phone	+90 XXX XXX XX XX
Email	destek@convord.com
Website	https://convord.com

1.1. Definitions

Platform: The web application, APIs, and all related services offered under the domain https://convord.com
Service: Automatic conversion of WhatsApp messages into orders, order management, inventory tracking, invoicing, and all related features
User: Any natural or legal person who registers on the Platform and uses the Service
Customer: Third parties to whom the User provides services in the course of their own commercial activities
Content: Any data, text, images, and files created or uploaded by the User on the Platform
Subscription: The paid service plan selected by the User

2. Acceptance of the Agreement

By registering on, accessing, or using the Platform, you represent and warrant that you have read, understood, and accepted all provisions of this Agreement. If you do not accept these terms, you must not use the Platform.

The Company reserves the right to amend the provisions of this Agreement without prior notice. Amendments take effect on the date they are published on the Platform. Your continued use of the Platform after any amendment constitutes acceptance of the updated terms.

3. Scope of the Service

Convord provides the following services:

WhatsApp Order Management: Analysis of messages received via the WhatsApp Business API using artificial intelligence and automatic conversion into order records
Voice Message Support: Transcription of voice messages received via WhatsApp and processing as orders
Product Catalogue Management: Creating and editing product lists, bulk import, and AI-assisted product alias generation
Inventory Tracking: Real-time monitoring of stock quantities, expiry date tracking, and stock analytics
Customer Management: Customer information, order history, special pricing, and accounts receivable tracking
Invoicing: In-platform PDF invoices or official e-Invoice/e-Archive invoices via Uyumsoft integration
QR Code Ordering: Generating custom QR codes for customers and accepting orders via the web
Reporting: Order, sales, customer, and inventory-based reports
Notifications: Instant order notifications via Telegram and email
Accounting Integration: Data synchronisation with Logo, Mikro, and Eta accounting software

4. Registration and Account Security

4.1. Registration Requirements

You must be at least 18 years of age and have full legal capacity under the laws of the Republic of Türkiye to register on the Platform.
Where registration is made on behalf of a legal entity, the person registering must be an authorised representative.
Information provided during registration must be accurate, current, and complete.
Each user may open only one account.

4.2. Account Security

You are solely responsible for the confidentiality and security of your account password.
You are responsible for all activities carried out through your account.
If you detect unauthorised access to your account, you must notify us immediately at destek@convord.com.
Convord reserves the right to temporarily suspend your account if suspicious activity is detected.

5. Subscription and Payment

5.1. Subscription Plans

The Platform offers various subscription plans with different features and quotas.
Each plan includes the specified message processing quota, product limit, and feature set.
A free trial period of 7 (seven) days applies to new registrations.
If you do not switch to a paid plan at the end of the trial period, the account is suspended and data is retained for a further 30 (thirty) days.

5.2. Pricing

Subscription fees are determined according to the selected plan and billing period (monthly/annual).
All prices are exclusive of VAT unless otherwise stated.
Convord reserves the right to change subscription fees upon 30 (thirty) days' prior notice.
Fee changes apply from the end of the current subscription period.

5.3. Payment Terms

Payments are made via the payment methods available on the Platform (credit card, debit card, bank transfer/EFT).
For subscriptions with auto-renewal enabled, charges are applied automatically at the end of each period.
If payment cannot be processed, a grace period of 3 (three) days is granted. If payment is still not received after this period, the account is suspended.
Your payment information is processed securely by PCI DSS-compliant payment providers. Convord does not store your credit card details directly.

5.4. Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current subscription period.
No refund is provided for the remaining portion of a cancelled period.
For annual subscriptions cancelled within 14 (fourteen) days of the purchase date, fees for unused months are refunded.
No charge is applied for cancellations made during the free trial period.

6. User Obligations

6.1. General Obligations

The User agrees to comply with the following obligations when using the Platform:

To use the Platform only for lawful purposes and in accordance with this Agreement
To keep registration information accurate and up to date
To maintain account security and not share the password with third parties
Not to misuse the services provided through the Platform
Not to harm the rights of other users or the operation of the Platform
To comply with all applicable local, national, and international laws

6.2. Prohibited Uses

The following conduct is strictly prohibited:

Attempting to bypass, compromise, or test the Platform's security mechanisms
Accessing the Platform or extracting data using automated tools (bots, scrapers, crawlers, etc.)
Overloading the Platform infrastructure or carrying out denial-of-service (DDoS) attacks
Accessing other users' account information or data without authorisation
Sharing illegal, harmful, threatening, harassing, defamatory, or immoral content
Using the Platform for spam, phishing, or distribution of malicious software
Attempting to obtain the Platform's source code through reverse engineering, decompilation, or copying
Sending messages in violation of WhatsApp usage policies
Using the Platform beyond the scope permitted by the subscription plan

7. Intellectual Property Rights

7.1. Convord's Intellectual Property Rights

The design, source code, software architecture, graphic designs, logos, trademarks, and all related intellectual property rights of the Platform belong to Convord.
This Agreement does not transfer any part of Convord's intellectual property rights to the User.
The User is granted only a limited, non-exclusive, non-transferable licence to use the Platform within the scope of this Agreement.

7.2. User Content

Content uploaded to the Platform by the User (product information, customer data, order data, etc.) belongs to the User.
The User grants Convord the right to process, store, and, where necessary, transfer such content to third-party service providers for the purpose of providing the Service.
The User represents and warrants that uploaded content complies with applicable law and does not infringe third-party rights.

8. Service Level and Availability

8.1. Service Level

Convord aims to keep the Platform operational with 99.5% uptime.
Scheduled maintenance is carried out outside business hours where possible and announced in advance.
Emergency security updates and unforeseen technical issues are excluded from this commitment.

8.2. Service Interruptions

Convord shall not be liable for service interruptions arising from the following:

Force majeure (natural disasters, war, epidemics, changes in legislation, etc.)
Interruptions caused by third-party service providers (WhatsApp, payment providers, server infrastructure, etc.)
Issues arising from the User's internet connection or hardware
Scheduled maintenance (provided advance notice has been given)

9. Limitation of Liability

9.1. General Limitation of Liability

Convord provides the Platform "as is" and gives no express or implied warranties.
Convord's total liability shall in all cases be limited to the total subscription fees paid by the User in the 12 (twelve) months preceding the relevant event.
Convord shall under no circumstances be liable for indirect, incidental, special, or punitive damages (including loss of profit, data, business, or reputation).

9.2. Artificial Intelligence and Automated Processing

The Platform uses artificial intelligence technology to analyse order messages. AI outputs may not always be 100% accurate.
The User is responsible for reviewing automatically generated orders and making any necessary corrections.
Convord shall not be liable for damages arising from messages misinterpreted by artificial intelligence or incorrect order records.

10. Data Backup and Export

Convord performs daily automatic backups. However, the User is obliged to maintain regular backups of their own data.
The User may export order, product, and customer data from the Platform in CSV format.
It is recommended that the User export necessary data before requesting account closure.
After account closure, data is deleted within 30 (thirty) days, except where legal retention periods apply.

11. Account Suspension and Termination

11.1. Suspension by Convord

Convord may suspend the User's account with prior notice, or without notice in urgent cases, where:

The provisions of this Agreement are breached
Payment obligations are not fulfilled
Illegal activities are conducted or facilitated
Conduct threatens Platform security
The subscription plan limits are exceeded and not remedied despite warning

11.2. Termination by the User

The User may terminate this Agreement at any time by closing their account.
Termination takes effect at the end of the active subscription period.
After termination, data is deleted except where legal retention obligations apply.

11.3. Termination by Convord

Convord may terminate this Agreement upon 30 (thirty) days' prior written notice.
Upon termination, fees for the remaining subscription period are refunded.
In cases of material breach, Convord has the right to terminate immediately.

12. Dispute Resolution

12.1. Governing Law

This Agreement shall be interpreted and applied in accordance with the laws of the Republic of Türkiye.

12.2. Competent Courts and Enforcement Offices

The courts and enforcement offices of Istanbul shall have exclusive jurisdiction over disputes arising from this Agreement.

12.3. Mediation

The parties agree to seek mediation in the event of a dispute. If mediation fails, the competent courts may be approached.

13. Force Majeure

Events beyond the parties' control, including natural disasters, war, acts of terrorism, epidemics, strikes, government decisions, attacks on internet infrastructure, and service interruptions by third-party providers, shall be deemed force majeure. In such cases, the parties' obligations are suspended for the duration of the force majeure event, and delays or non-performance arising therefrom shall not constitute a breach of contract.

14. Notices

Notices from Convord to the User are sent to the User's registered email address.
Notifications sent by email are deemed served on the date of sending.
The User must promptly update any changes to contact details on the Platform.

15. General Provisions

Severability: If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Waiver: Convord's failure or delay in exercising any right shall not constitute a waiver of that right.
Entire Agreement: This Agreement, together with the Privacy Policy, KVKK Disclosure Notice, Cookie Policy, and Distance Sales Agreement, constitutes the entire agreement between the parties.
Assignment: The User may not assign rights or obligations arising from this Agreement to third parties without Convord's prior written consent.

16. Contact

For questions regarding these Terms of Use:

Email: destek@convord.com
Phone: +90 XXX XXX XX XX
Address: Şeyhmüftü Mahallesi, Çarıkçılar Çarşısı Sokak No:2 İç Kapı No:2, Mustafakemalpaşa/Bursa
Web: https://convord.com