Contrato de Venda à Distância

1. Parties

1.1. Seller (Service Provider)

1.2. Buyer (Consumer/User)

Under this Agreement, "Buyer" means the natural or legal person who registers on the Platform and purchases a subscription. The Buyer's identity and contact information are those declared during registration and recorded in the Platform account.

2. Subject of the Agreement

This Distance Sales Agreement ("Agreement") regulates the rights and obligations of the parties regarding the sale of Convord platform services offered by the Seller to the Buyer over the internet, in accordance with the provisions of Turkish Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts. Service provider: Fatih Öztürk (Convord.com).

The Buyer acknowledges and declares that they have read and are informed of all pre-contractual information regarding the essential characteristics of the service subject to sale, the sale price, payment method, and delivery, and that they have given the necessary approval in electronic form.

3. Service Subject to the Agreement

3.1. Description of the Service

Convord provides B2B (business-to-business) order management software services. The Platform includes the following main services:

• Automatic conversion of incoming WhatsApp Business API messages into order records through artificial intelligence analysis
• Conversion of voice messages to text and processing as orders
• Product catalog management and AI-assisted product matching
• Order management, inventory tracking, and reporting
• E-invoice and e-archive invoice creation (Uyumsoft integration)
• Order intake via QR code
• Customer relationship management
• Accounting software integrations (Logo, Mikro, Eta)
• Telegram and email notifications

3.2. Service Plans and Pricing

The service is offered through various subscription plans. The features, quotas, and prices of each plan are detailed on the Platform's pricing page. Subscription plans may be offered on monthly or annual terms.

4. Payment Terms

4.1. Payment Methods

The Buyer may pay the subscription fee using one of the following payment methods:

• Credit card / Debit card: Secure payment via PayTR, Stripe, or PayPal payment infrastructure
• Bank transfer / EFT: To the bank account specified by the Seller

4.2. Automatic Renewal

• Unless otherwise stated, subscriptions automatically renew at the end of each period.
• The Buyer is notified by email before automatic renewal.
• The Buyer may cancel automatic renewal through the Platform before the period ends.

4.3. Invoicing

• An electronic invoice is issued to the Buyer after each successful payment.
• The invoice is sent to the Buyer's registered email address and is accessible from the Platform account.

5. Performance of the Service (Delivery)

5.1. Commencement of Service

• The service is made available immediately following payment confirmation or completion of free trial registration.
• After payment confirmation, the Buyer gains access to all Platform features in accordance with the selected plan.
• Due to the digital content/service nature of the service, no physical delivery is involved.

5.2. Access

• Access to the service is provided 24/7 via https://convord.com.
• 99.5% availability is targeted, excluding scheduled maintenance periods.

6. Right of Withdrawal

6.1. Exercise of the Right of Withdrawal

In accordance with Article 48 of Law No. 6502 and Article 9 of the Regulation on Distance Contracts, the Buyer may exercise the right of withdrawal within 14 (fourteen) days from the date of purchase of the service, without giving any reason and without paying any penalty.

6.2. Conditions for Exercising the Right of Withdrawal

• To exercise the right of withdrawal, the Buyer must notify the Seller of their decision to withdraw from the contract within the period, by means of a clear statement (email, mail, or through the Platform).
• The email address destek@convord.com may be used for withdrawal notification.
• For determining the withdrawal period, the date of dispatch of mail or email on the notification date is taken as the basis.

6.3. Cases Where the Right of Withdrawal Cannot Be Exercised

In accordance with Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in the following cases:

• Delivery of digital content: For services performed instantly in electronic form, where performance has begun with the Buyer's approval (if the Buyer has explicitly requested immediate commencement of the service)
• Services priced according to market conditions: Where pricing depends on financial data or exchange rates
• Services prepared according to the Buyer's special requests: Customized integration or development services at the Buyer's request

6.4. Refund in Case of Withdrawal

• If the right of withdrawal is exercised in accordance with the procedure, the total amount paid by the Buyer shall be refunded within a maximum of 14 (fourteen) days from the date the withdrawal notification reaches the Seller, using the same payment method used by the Buyer.
• No costs or penalties shall be charged to the Buyer during the refund process.
• For payments made by credit card, the refund may be reflected in the cardholder's billing period depending on the bank.

7. Seller's Obligations

• The Seller undertakes to provide the service subject to the contract in accordance with the specified characteristics.
• The Seller makes reasonable efforts to provide uninterrupted service; however, it is not responsible for interruptions caused by internet infrastructure, third-party service providers, or force majeure.
• The Seller undertakes to protect the Buyer's personal data in accordance with Turkish Law No. 6698 (KVKK) and relevant legislation.
• The Seller notifies the Buyer of subscription fee changes at least 30 (thirty) days in advance.
• The Seller makes necessary efforts to resolve technical issues arising within the scope of the service within a reasonable time.

8. Buyer's Obligations

• The Buyer agrees to use the Platform only for lawful purposes and in accordance with the Terms of Use.
• The Buyer is obliged to maintain the confidentiality of account information and prevent unauthorized access.
• The Buyer declares that the information provided during registration is accurate and up to date.
• The Buyer is obliged to pay subscription fees on time.
• The Buyer is responsible for ensuring that content shared on the Platform (product information, customer data, etc.) complies with legal regulations and does not infringe third-party rights.
• The Buyer is obliged to comply with WhatsApp Business API usage policies.

9. Warranty and Liability

9.1. Service Warranty

• The Seller undertakes that the service will be provided in accordance with the defined features.
• Technical defects identified in the service are remedied by the Seller within a reasonable time.
• If the Buyer is not satisfied with the service, a full refund guarantee is available during the 14-day withdrawal period.

9.2. Limitation of Liability

• The Seller's total liability is limited to the subscription fee paid by the Buyer in the last 12 (twelve) months.
• The Seller is not liable for indirect damages (loss of profit, data loss, loss of reputation, etc.).
• Verification of the accuracy of order records created by artificial intelligence is the Buyer's responsibility.

10. Protection of Personal Data

Detailed information regarding the processing of the Buyer's personal data is available on the Privacy Policy and KVKK Disclosure Notice pages. By accepting this Agreement, the Buyer also declares that they have read and understood the said documents.

11. Dispute Resolution

11.1. Consumer Arbitration Committee

For disputes arising from this Agreement, applications may be made to Consumer Arbitration Committees for amounts up to the value announced by the Ministry of Trade, and to Consumer Courts for disputes exceeding this value.

The application limits for Consumer Arbitration Committees for 2025 are updated annually by the Ministry of Trade.

11.2. Competent Court

For disputes not within the jurisdiction of Consumer Arbitration Committees, Consumer Courts at the Buyer's place of residence or where the Seller's headquarters is located are competent.

11.3. Applicable Law

This Agreement is subject to the laws of the Republic of Turkey.

12. Effectiveness

This Agreement enters into force on the date it is approved by the Buyer in electronic form. The Agreement terminates upon expiration of the subscription or termination by either party; however, the rights and obligations accrued by the parties up to the termination date are reserved.

The Buyer electronically confirms that they have read, understood, and accepted all terms of this Agreement.