WhatsApp & Meta — quick guide

Convord uses your WhatsApp Business line to turn customer messages into orders. You do not need to edit server files — everything is done from the dashboard.

Before you start

• WhatsApp Business must be installed on your phone and the number you use with customers must be active.
• You must be able to sign in with your Meta / Facebook account (a personal account is fine).
• You do not need a new number — you connect your existing business line.

Recommended path (3 steps)

1. Open Connect WhatsApp line.
2. I have an existing number → click the blue Meta button, sign in with Facebook, select your existing number.
3. Confirm and verify with Test connection.

Advanced / manual connection

If your agency or you use Meta Developers, paste Phone Number ID and access token on the Advanced / manual tab on the same page. Get these from Meta Developers → WhatsApp → API Setup.

After connecting

Send a test WhatsApp message — it should appear under Messages in Convord. When a token expires, the dashboard shows Renew token — reconnect with the same number.

Common issues

For security, invite issues, and detailed steps see the Connect WhatsApp line guide.