Taking WhatsApp orders: a sane wholesale pattern
WhatsApp is fast; the risk is speed turning into disorder. Convord structures inbound text into customer + lines + amounts so the workload becomes predictable.
Common message shapes
Bullet list of items + quantities
Free text: “tomorrow morning send a mix of these items”
Plain text after voice or images
All enter the same funnel: capture first, clarify, approve.
Operational discipline
Every order has a visible status (pending, in progress, completed, etc.).
Unmatched lines go to an “unknown product” queue and are tied to the catalog.
Repeat buyers read like a receivables story, not scattered threads.
Why WhatsApp Business alone is not enough
WhatsApp solves messaging; wholesale B2B still needs stock truth, receivables, and invoicing. Convord targets that operational gap.
Sample flow
- Message arrives → draft order
- Lines matched to product cards
- After approval: pick/stock and receivable steps per policy